Privacy policy
What personal data Active Joules collects through the Nozero website and service, why, how long we keep it, and the rights you have.
1. Who we are
Nozero is a product of Active Joules, 39, Radhakrishan Road, Arumbakkam, Chennai 600103, India ("Active Joules", "we", "us").
For data about website visitors and customer accounts, we are the controller (the data fiduciary under India's DPDP Act). For the content our customers back up with Nozero, we are the processor (service provider) acting on the customer's instructions under our data processing addendum; the customer's own privacy notice applies to that data.
2. Personal data we collect
| Source | Data |
|---|---|
| Website forms | Name, work email, company, optional phone number and message, when you request a demo, contact us or send a report. |
| Newsletter | Your email address, when you subscribe. |
| Website chat | Your name, email and the conversation. |
| Accounts | Name, email, role, organization, sign-in times and addresses, two-factor settings and support conversations. |
| Service operation | Audit logs, job records, and device and agent metadata (host names, versions, addresses) needed to run backups and recovery. |
| Security | IP addresses and request details used to block attacks and scans. |
The website sets no cookies and uses no analytics or advertising tools; see the cookie policy.
3. Why we use it
| Purpose | Legal basis (GDPR) and ground (DPDP Act) |
|---|---|
| Providing the service, accounts and support | Performance of a contract; specified purpose for which you gave the data |
| Answering demo requests, messages, chats and reports | Steps at your request before a contract; legitimate interests; your consent given by contacting us |
| Newsletter | Consent, which you can withdraw at any time |
| Security, fraud and abuse prevention | Legitimate interests; legal obligation |
| Legal, tax and accounting records | Legal obligation |
We do not sell or share personal information for cross-context behavioural advertising, and we make no automated decisions with legal or similarly significant effects.
4. Who receives it
Our sub-processors, under contracts that bind them to our standards; professional advisers; and authorities where the law requires it. We review government requests, challenge those that are overbroad, and notify the customer unless prohibited.
5. Where it is stored
Personal data is stored and processed in the region of the Active Joules entity you contract with. See data residency and transfers.
6. How long we keep it
| Data | Retention |
|---|---|
| Account data | For the life of the account, then deleted within 60 days of termination, except records the law requires us to keep |
| Demo requests, messages, chats and reports | Up to 24 months after the last contact |
| Newsletter | Until you unsubscribe |
| Security logs | Up to 12 months |
7. Your rights
Everyone
You can ask us to access, correct, update or delete your personal data, and withdraw consent at any time. Use the report form (privacy request) or email connect@activejoules.com. We answer within 30 days and do not treat you differently for exercising your rights.
EU, EEA and UK (GDPR)
You also have the rights to restriction, portability and to object to processing based on legitimate interests, and you may complain to your supervisory authority.
California (CCPA / CPRA)
You can know the categories and specific pieces of personal information we collect, and ask us to delete or correct them. We do not sell or share personal information, and use sensitive personal information only as the law permits. You may use an authorised agent.
India (DPDP Act, 2023)
You can obtain a summary of your personal data and its processing, ask for correction, completion, updating and erasure, nominate another person to exercise your rights, and have grievances addressed by our grievance contact at connect@activejoules.com within the time the Act sets. If you are not satisfied, you may approach the Data Protection Board of India.
8. Security
We protect personal data with the measures described in the security section of our trust center.
9. Children
Nozero is a business service and is not directed at children. We do not knowingly collect children's personal data.
10. Changes to this policy
We post changes here and, for material changes, tell customers by email or in the product before they take effect.
11. Contact us
Active Joules
39, Radhakrishan Road, Arumbakkam, Chennai 600103, India
connect@activejoules.com