Data residency and transfers

Your data stays in the region of the Active Joules entity you contract with. It does not cross borders outside that legal entity.

You contract with one Active Joules entity, in one region. Your account data and the platform's records of your backups are stored and processed in that region, by that entity. Backup content stays where you choose to store it.

Regions

Contracting entity	Where data is stored and processed
Active Joules, 39, Radhakrishan Road, Arumbakkam, Chennai 600103, India	India ([AWS region, for example ap-south-1 (Mumbai)])

We will add regions as we open them. A customer's data never moves to another region without the customer's written agreement.

Backup content

Storage	Location
Managed storage	In the region above.
Your own storage (bucket, NAS or server)	Wherever you place it; we do not copy its content elsewhere.

Backup content is encrypted before it leaves your network, wherever it is stored.

Access from outside the region

Support and operations are carried out by personnel of the same Active Joules entity. If they ever need to access data from outside the region, for example during travel or an incident, that access is limited to what the task requires, recorded in the audit log, and covered by the safeguards below. No other legal entity receives your data except the sub-processors we list, in the same region.

Safeguards

Where you are	Safeguard
EU, EEA, UK, Switzerland	EU Standard Contractual Clauses, the UK Addendum and the Swiss amendments, as set out in the DPA, with transfer impact assessments.
India	Transfers follow the DPDP Act, 2023; no transfer to any country the Government of India restricts.
United States	CCPA/CPRA service provider terms.

Government requests

We disclose customer data to authorities only when legally compelled. We review each request, challenge those that are overbroad or conflict with the law of the data's region, disclose only the minimum, and notify the customer unless prohibited.